Refund policy

Refund & returns — sealed TCG

We sell factory-sealed trading card products. Please open the outer shipping box and inspect your order as soon as it arrives.

Damaged, defective, or wrong item
Contact us within 7 days of delivery at rayscardboardshop@gmail.com with your order number and clear photos of the shipping box, packing, and product. If we shipped the wrong item, or it arrived damaged / with a broken factory seal from transit, we’ll make it right (replacement or refund).

Sealed products
We do not accept returns on sealed booster boxes, packs, or sealed sets once the factory seal is broken or the product has been opened. Unopened, still factory-sealed items may be eligible for return within 14 days of delivery only if unused, in original condition, and approved by us in writing before you ship anything back.

Return shipping (buyer-remorse / change-of-mind)
If a return is approved, you’re responsible for return shipping. Use a trackable method. We can’t refund packages lost on the way back to us.

Sale / final-sale items
Items marked final sale or clear-out are not returnable unless damaged or incorrect as shipped.

Non-returnable
Opened product, products with broken or tampered seals, and items missing original packaging.

Refunds
Once we receive and inspect an approved return, refunds go to the original payment method within 10 business days.

Questions: rayscardboardshop@gmail.com